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Service Level Agreement (SLA)
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ServeVista, a division of ShareVista, offers as its core service product the
Service Level Agreement (SLA) to its preferred clients. This agreement provides the framework in which we form a partnership with our clients as to fulfill
their business vision. With a one-year commitment and a budgeted payment
schedule, an SLA entitles clients to receive a variety of benefits as listed below: |
 Benefits
of an SLA
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- Guaranteed 90-Minute Response Time
- An Assigned Professional Consultant
- Regular Backup and Restore Validation Checks
- Insurance Of Current Antivirus Signatures
- Documentation Of Maintenance Tasks Performed
- Current Online Summary of IT Information
- Inspection of Server Logs and Messages
- Web-based Online Task Manager System
- Access to the Breadth and Depth Of ShareVista’s
Experience
- Development of Yearly Technology Plan
- Direct Phone Access To Your Consultant
- A Discounted Preferred Rate For All ShareVista
Services
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